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What should I do if the tracking number says my package was delivered but I didn’t receive it? Orders may be subject to additional delays during peak holiday shipping season or due to carrier capacity issues. Territories, or APO/FPO/DPO addresses may be subject to additional transit time. Most orders should arrive within 5-7 business days. Products ship from our warehouse located at 11201 N Airworld Dr., Kansas City, MO 64153.Ī tracking number for each order placed will be sent directly to you. Orders received after 12:01 pm (CST) on Friday through Sunday will ship by the end of the day on Monday. Orders received after 12:01 pm (CST) will ship by the end of the next business day. Orders received Monday through Friday before 12:00 pm (CST) will ship the same day.

Each order will be charged individually for shipping. Multiple orders with different delivery addresses will need to be placed as separate orders. If I choose to ship to multiple locations, will I be charged extra shipping? Rates are calculated based on your delivery address and cannot be modified. We provide you with the best rate through UPS and USPS and offer:

But we deliver your favorite games, puzzles, and activities straight to your door. Territories.ĪreYouGame does not operate a physical storefront and our warehouse is not open to the public, so unfortunately we cannot accommodate any customer pick-ups. We can ship to APO/FPO/DPO and PO Boxes and locations within the United States and U.S. We currently only ship within the United States, U.S. Shipping is calculated based on the delivery address and your requested delivery method (i.e., USPS Priority Mail and Next-Day Air Saver.). Orders placed from November 1 st through December 31 st may be returned until January 31 st. Products that are beyond the 30 day return window (whether opened or unopened) will not be eligible for return unless deemed acceptable by .ĭuring the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts. If your product has been used or opened and there is a defect, missing pieces, or damage, please contact our Customer service team at about resolving your issue.įor all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for replacement parts at branded products, please contact our Customer Service team for replacement pieces at or 86.įor all other products, please check the product package to identify the product manufacturer and contact them directly for replacement pieces. Our Customer Service team will send a replacement order in lieu of a refund if requested by the customer. Please provide documentation (pictures) to our Customer Service team at so that we can process a freight claim on your behalf.

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Products that have been unopened or unused may be returned within 30 days of receipt for a full refund or replaced if there is damage to the exterior of the item caused by shipping damage. A pre-paid return shipping label will be provided if the wrong product was received. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. Once we have received your return, we’ll issue a refund (within 3 business days) towards the original payment method used on the order for the item that has been returned.

Drop your package off at the shipping carriers location or closest drop-off box.

Remove any additional labels that may be on the box.

If provided, attach the prepaid return shipping label over the original shipping label on the box.

On the return shipping label, clearly write your order number.

Carefully re-package the item you wish to return and ship to the following address:.

Inside the box, enclose the original packing slip and item you wish to return.

Use the original shipping packaging or sturdy corrugated box.

Unfortunately, is unable to process returns from our retail partners, only purchases made directly through. If you are not satisfied with your order, you may request a return within 30 days of receipt. If you have an issue with your recent purchase our Customer Service team is here to help. And although we do our best to ensure your product arrives to you ready to play, sometimes there may be an issue.

We want you to have fun playing, piecing, or crafting together what you ordered.